Refund policy

Our promise:
We want you to love your Duskly order. If something isn't right we'll make it right.

Damaged or defective items:
If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery at [your email] with a photo of the issue. We'll send a replacement or issue a full refund — no return required.

Change of mind returns:
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the buyer.

Refund processing:
Approved refunds are processed within 5–7 business days back to your original payment method.

Wrong item received:
If you received the wrong item contact us immediately with a photo and we'll send the correct item at no additional cost.

How to start a return:
Email us at dusklysupport@gmail.com with your order number and reason for return. We'll respond within 24–48 hours.